8jili Privacy Policy – How We Handle Your Personal Data

When you register an account on 8jili, we collectcertain personal details that are necessary to create and manage your account safely and in compliance with Philippine regulations. This includes your full legal name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect your billing and payment information — such as your GCash or Maya account details or local bank account number — solely to process deposits and withdrawals in Philippine pesos. When you use the platform, we automatically gather technical data including your IP address, device type, browser version, operating system, and session timestamps to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications, including any documents you submit, so we can resolve your concerns accurately and efficiently. We may also collect behavioural data such as pages visited, games played, bet history, and session duration to personalise your experience and fulfil our responsible gaming obligations. All data collection is carried out in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

The personal data we collect is used strictly for the purposes of operating and improving the 8jili platform and fulfilling our legal obligations as a licensed online gaming operator serving the Philippines. Your account information is used to verify your identity, process your transactions, and communicate important updates about your account, platform changes, or security alerts. Payment details are used exclusively to facilitate deposits and withdrawals — we do not store full card numbers or use your financial information for any purpose beyond processing your requested transactions. Behavioural and session data helps us detect unusual activity, prevent fraud, and ensure that our platform remains fair and secure for all registered players. We may use your contact details to send you service-related notifications such as deposit confirmations, withdrawal updates, and account security alerts — we will not send you unsolicited marketing messages without your explicit consent. Your data also helps us comply with anti-money laundering requirements, responsible gaming obligations, and any requests from Philippine regulatory authorities. We do not use your personal information to make automated decisions that would significantly affect your rights without human review.

8jili does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — your data is not a product. We share your information only with trusted service providers who assist us in operating the platform, and only to the extent necessary for them to perform their specific function. These include payment processors such as GCash and Maya partners who handle your financial transactions, identity verification providers who confirm your eligibility to play, and cloud infrastructure providers who host our platform securely. All third-party partners we work with are contractually required to handle your data in accordance with applicable Philippine data protection law and to use it only for the purpose for which it was shared. We may also disclose your information to Philippine government agencies, law enforcement bodies, or regulatory authorities when required to do so by law, court order, or legitimate regulatory request. In the event that 8jili undergoes a business restructuring or change of ownership, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with overseas entities unless those entities provide an equivalent level of data protection as required under Philippine law.

We take the security of your personal and financial information seriously, and we implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials and payment details cannot be intercepted in transit. Sensitive account data is stored in encrypted form on secured servers with access restricted to authorised personnel only, and all access is logged and monitored. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. Our staff who handle personal data are trained in data protection best practices and are bound by confidentiality obligations. Despite these measures, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action. You also play an important role in keeping your account secure by using a strong, unique password and never sharing your login credentials with anyone.

As a registered user of 8jili and a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights regarding the personal information we hold about you. You have the right to be informed about how your data is collected and used — which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to [email protected], and we will respond within a reasonable timeframe as required by law. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to honouring all valid data subject requests and will guide you through the process if you are unsure how to proceed — simply reach out to our support team for assistance.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, including anti-money laundering regulations that mandate the retention of transaction records for a minimum of five years. When your account is closed, we will securely delete or anonymise your personal data once the legally required retention period has elapsed. Like most online platforms, 8jili uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics data that helps us improve the platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled — these include session authentication cookies that keep you logged in securely. Analytics cookies collect aggregated, non-identifiable data about how users interact with the platform, and you may opt out of these through your browser settings without affecting your ability to use 8jili. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. If you have questions about specific cookies used on the platform, please contact us at [email protected] and we will provide full details.

8jili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform alert. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Your continued use of the 8jili platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. If you disagree with any update, you should stop using the platform and contact our support team to request account closure and data deletion where applicable. Minor clarifications or corrections that do not materially affect your rights may be made without prior notice. For any questions or concerns about this policy or about how your data is handled, please reach out to us at [email protected] — we are always happy to help.